Delete your StudyLens account
You can ask us here to delete your StudyLens account and its data, in case you have uninstalled the app. Alternatively, you can also delete your account through the app: Settings → Delete my account.
How to ask
- Tutors: email info@connectzz.com from the email address registered on your account, or, if you have not added one, with the mobile number your account uses.
- Parents: email info@connectzz.com with the mobile number your account uses; we confirm the request on that number before acting.
Before we delete anything, we confirm the request is really yours.
- Tutors: we reply to your registered email address and ask you to confirm, or, if you have not given us one, we contact you on your registered mobile number.
- Parents: we contact you on your registered mobile number to confirm.
If we cannot confirm a request, we do not delete the account.
What is deleted, and when
| What | When |
|---|---|
| Your account and your own details — name, mobile number, PIN code or country, email | Within 30 days of your request; we confirm when it is done |
| A tutor’s students’ records | 30 days after the tutor’s account is deleted. Parents can download a copy before then |
| A parent’s links to students | With the parent’s account. The tutor’s records stay with the tutor |
| Records of consent — no student’s data | Kept for as long as the law of India requires or allows, as proof of what was agreed |
| Billing records — no student’s data | Kept for the period Indian tax law requires |
Full detail: the StudyLens Privacy Policy, §6.
StudyLens is a service of Connectz Digital Services, Bhubaneswar, Odisha, India. Contact info@connectzz.com.
Privacy Policy · Delete your account
Privacy Policy · Delete your account