Ok — Terms of Service

Version 1.7  |  Connectz Digital Services, India

These terms are the agreement between you and us about your use of the Ok app.

1. Who these terms are with

Ok (“the App”) is operated by Connectz Digital Services (“we”, “us”, “our”), a proprietorship based in India. “Connectzz”, used in our email address and website, is a brand name of Connectz Digital Services and is not a separate company. By downloading, installing, accessing or using the App, you confirm that you have read and understood these terms and agree to be bound by them. If you do not agree, please do not download, access or use the App.

2. The term of this agreement

This agreement runs for a period of one year from the date you first accept it, and continues for further periods of one year unless it is ended under clause 14.

3. What Ok is

Ok is a check-in app. Opening it tells the people in your Family list, by notification, that you opened it. Other lists are told only when you deliberately tap to tell them.

4. We do not watch, and nobody is alerted

We do not watch your account, and we do not watch anyone else’s.

Nobody at Connectz Digital Services looks at your check-ins. Ok does not notice when someone has not opened the app, does not decide that anything is wrong, and does not tell anyone that a check-in has not happened. There is no alert, and there is no person watching.

Nothing in Ok means that a person is well because a check-in was recorded, or that a person is unwell because one was not.

What you do with what the App shows is your decision. If you are using Ok in connection with looking after someone who may need help, you must have other arrangements as well. Ok is not part of a care plan.

Ok gives no medical, health or care advice, and nothing it shows is a professional opinion. It records that an app was opened, and the time. Decisions about anyone’s health or care are for you and the people qualified to advise you.

5. Your account

You choose a display name. That name is what the people you are connected with see. You are responsible for keeping your device and your invite codes secure, and for the accuracy of the name you choose. You must be 18 or over to use Ok. Ok is not for children. Please do not set up an account for anyone under 18, and do not connect one to yours. The App does not ask your age or check it — this is a condition of using Ok, not something the App enforces.

6. Family — no charge

Every account includes a Family list of you and up to four other people. Under the current term this is provided at no charge, and we will not begin charging for it without telling you in the App first and obtaining your agreement. We will not charge you for anything without your agreement first.

• Family holds four people. It is a fixed size — people cannot be moved into or out of it.
• To free a place, remove someone using the ✕ beside their name.
• Opening the App notifies everyone in your Family. There is no button and no way to open the App without telling them; that is the design.

7. If you lose your phone

Reinstall Ok. Either start a new account, or your phone’s own Google backup brings your data back — that backup is run by Android, in your private Google Drive folder. We cannot see it, and we cannot do it at our end.

The other route that always works: ask the people you were connected to to add you again from their own phones.

8. Invited — optional subscription

Invited adds a shared pool of 30 places, which you arrange across three lists — Family Plus, Relatives and Friends. You may move people between these three lists at any time. These lists are never notified automatically: they hear from you only when you tap to tell them, either all at once or one person at a time.

9. Caregivers — optional subscription

Caregivers is a separate subscription for a household that has a nurse, helper or caregiver. It lets you add up to 5 caregivers of your own. Caregiver places are separate from the 30 Invited places and are not taken from them.

• A caregiver connection is silent in both directions. Nobody is notified automatically.
• A caregiver connection must be created by the household, using a caregiver invite code that the household generates and shares. A caregiver may tell someone about Ok, but cannot invite them as a caregiver. The household always initiates.
• A caregiver’s own Family list remains their own, for their own family, and is unaffected.

The arrangement between you and a caregiver is yours. Ok sends a caregiver nothing, and a caregiver sends you nothing — you each simply see when the other last opened the app.

The arrangement is made outside Ok, and Ok is no part of it. We do not check who a caregiver is, what they have agreed to do, or whether they do it.

If a caregiver does not open Ok, does not look at what it shows, or does not act on it, that is a matter between you and them. Ok does not tell a caregiver to do anything and cannot make anything happen. What the App shows is when an app was opened, and nothing more.

10. Prices, renewal and cancellation

Subscriptions are sold and billed through Google Play. Google is the seller of record. We do not see, receive, or store your card or payment details at any time.

• Subscriptions are billed every three months and renew automatically each quarter until you cancel. ₹90 a quarter is ₹30 a month — the price is charged three months at a time, not monthly.
• The first three months carry no charge. That free period is once per account and covers both subscriptions.
• The prices above are introductory, and they continue until a new price is announced.
• The prices above are the base prices — Indian rupees for India, US dollars elsewhere. Google Play converts to other currencies from these, adds any local tax, and the price shown in the Play Store when you subscribe is the price you pay.
• You can cancel at any time, in the Google Play Store under Subscriptions. Cancelling stops future charges; your subscription continues until the end of the quarter you have already paid for.
• Refunds are handled by Google Play under Google’s refund policy.
• Prices may change in future. Existing subscribers are not moved to a new price without the notice period and consent that Google Play requires.
• The two subscriptions are independent. Buying one does not give you the other.

11. If a subscription ends

If a subscription lapses or is cancelled, the places it provided stop working.

• Those people stop receiving anything from you, and you stop receiving from them.
• If you subscribe again, those places become available to use once more. Bringing a person back follows the same process in the App as adding anyone else.
• While a subscription is not running, the other person may remove the connection or delete their own account. Anything removed that way is gone for both of you.
• Your Family list of four is never affected by any subscription ending.

12. Connecting with people

Every connection requires both people to agree. One person generates an invite code and shares it; the other enters it. Codes are single-use and expire 24 hours after they are created. Either person may remove the connection at any time, from their own phone, without the other’s permission.

13. What you agree not to do

• Use the App to harass, monitor, coerce, or track another person, or to add someone who has not genuinely agreed to be added.
• Present Ok to anyone as an emergency, medical, or safety service.
• Resell, sublicense, or commercially redistribute access to the App or to caregiver places.
• Attempt to access another person’s account or data, or to interfere with the service.

14. Ending this agreement, and deleting your account

You may end this agreement at any time by deleting your account. There are two ways, they remove the same things, and neither leaves a copy behind.

Easiest — in the App

Open Ok → Settings → Delete my account. You are shown exactly what is about to be removed and asked to confirm. Deletion happens immediately — nothing waits in a queue, and you don’t need to contact anyone.

If you no longer have the App

If you signed in with Google, email info@connectzz.com from that Google email address and ask us to delete your account. We delete it within 30 days and reply to confirm.

If you never signed in with Google, we hold no email address, no phone number and no real name for you, so we cannot tell which account is yours and cannot delete it for you.

What is removed

If you have a paid subscription when your account ends, it stops renewing. Because Google is the seller, anything already paid for is dealt with under Google Play’s refund policy, and you can raise it with Google directly.

We may suspend or end an account that breaches clause 13, or where we are required to by law. If we discontinue the App entirely, we will give reasonable notice beforehand where we reasonably can.

15. Availability

We work to keep Ok running and to get every notification through, but we cannot promise that the App will always be available, or that any particular notification will arrive, or arrive on time. Whether a notification reaches someone depends on their phone, its settings, their network, and services run by other companies — none of which we control. That is exactly why the notice at the top of these terms asks you never to rely on Ok in an emergency. To the extent the law allows, the App is provided as it is.

We do not promise that Ok is suitable for any purpose to do with the safety, health, supervision or care of any person.

To the fullest extent permitted by law, our total liability to you arising out of or relating to Ok will not exceed the amount you paid for Ok during the twelve months before the event giving rise to the claim.

If Ok stops working

Ok may be interrupted, suspended or discontinued — temporarily or permanently — including for reasons outside our control. If that happens, we may be unable to restore the service, to recover anything held in it, or to assist you, and we accept no obligation to do so. Where we are able to give notice beforehand we will; an event that stops the service without warning may make that impossible.

Nothing should be arranged on the assumption that Ok will keep running. A telephone call does not depend on us.

Nothing in these terms takes away any right or protection that the law says we cannot take away.

16. Changes to these terms

We may update these terms. When we do, the version number at the top changes, and the current version is always available in the App and on our website. You are asked to accept the terms before you use Ok, and we record which version you accepted. If either document changes in a way that matters, you are asked again the next time you open the App.

We do not begin charging for anything you currently receive at no charge without telling you first and obtaining your agreement.

17. Privacy

What we hold about you, and what we do not, is set out in the Ok Privacy Policy, which forms part of this agreement. In short: Ok keeps the name you chose, when you last opened it, who you are connected with, the language you read it in, and whether your account holds a subscription. It does not know where you are, does not read your contacts, messages or photos, shows no advertising, and sells nothing about you to anybody. When you buy a subscription, Google handles the payment — we never see your card or bank details.

18. General

• If we transfer the App. We may transfer these terms, and our rights and obligations under them, to whoever takes over the App — for example if the developer account or the business moves. Your rights are not reduced by such a transfer, and we will tell you in the App if it happens. You cannot transfer your account to someone else.
• If part of this fails. If any clause turns out to be unenforceable, the rest of these terms continue to apply. A clause that is too broad is to be read as narrowly as necessary to make it valid, rather than struck out entirely.
• Things outside our control. We are not responsible for failures caused by events we cannot reasonably control — network or power failures, the acts of app stores or notification providers, natural events, or government action.
• Services we do not run. Ok works through services we do not own — the shop you installed it from, the company that delivers notifications to your phone, and the companies that store the small amount of information Ok keeps. We choose them carefully and we describe what they receive in the Privacy Policy. We are not responsible for their own services, their terms or their availability.
• The app store is not a party. If you installed Ok from an app store, your agreement is with us and not with the store. The store does not provide Ok and is not responsible for it. Where the store’s own rules give you rights against them, this clause does not change them.
• What you are responsible for. The name you choose, and the people you connect with, are yours to get right. Ok shows exactly what you entered. If you connect to the wrong person, remove them — it takes effect on both sides straight away.
• If we do not act straight away. If we do not act on something straight away, that does not mean we have given up the right to act on it later.
• The whole agreement. These terms and the Privacy Policy are the entire agreement between you and us about Ok, and replace anything said beforehand.
• Only you and us. Only you and we can enforce these terms. Nobody else acquires rights under them — including the people you are connected with.
• If we do not enforce something. If we do not act on a breach straight away, that does not mean we have given up the right to act on it later.

19. Language

Ok itself can be used in English, Hindi, Odia and Telugu. These terms and the Privacy Policy are published in English only, and the English version is the one you agree to. We do not publish them in other languages: a term translated loosely can change what an agreement means, and we would rather one clear version than several that differ.

If you are not sure what any term here means, write to us at info@connectzz.com and we will explain it.

20. Governing law

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts in Bhubaneswar, Odisha, India. Nothing here removes any right you have under the consumer law of your own country that cannot be given up by agreement.

21. Talk to us first

If something about Ok isn’t working for you, please tell us before anything else. Most things are settled in a single message.

Write to our Grievance Officer at info@connectzz.com with the subject line “Ok App”. Tell us what happened and what you would like done, and we will reply and tell you what we can do.

This is a request, not a condition.

22. Contact

Connectz Digital Services
Email: info@connectzz.com
Subject line: “Ok App — Terms”
Grievance Officer: Ravi Venkat, info@connectzz.com
We reply as soon as we reasonably can.